FREQUENTLY ASKED QUESTIONS
1.) WHAT ARE YOUR SHIPPING RATES?
We offer FREE shipping (tracked delivery) for any order, any country. Yup, you read it right, this FREE shipping applies to all countries near and far! You won’t find anyone else who offers FREE shipping rates than we do, and that’s really because we hate complex calculations. More details on our shipping & delivery are available over here.
2.) WHICH COUNTRIES DO YOU SHIP TO?
We ship worldwide to 185+ countries, we mean it! Unless you live in outer space, if so, our bad.
Click here for more information on our delivery methods and time.
3.) HOW LONG DO YOU TAKE TO SHIP MY ORDER?
Processing time: In-stock orders generally ship within 2-7 business days. High demand items will require 7-20 business days for processing. We offer International Airmail which takes approximately 1-8 weeks to be delivered. For more information on our shipping & delivery are available over here.
4.) DO YOU ACCEPT CASH ON DELIVERY (COD)?
We do not accept Cash On Delivery (COD). We support credit card (Visa, Mastercard, Amex, Discover, JCB etc) payments. For more information on payment methods, please click here.
5.) WHAT IS YOUR RETURN POLICY?
We offer a 30-day return policy on most of our products, except for electronic products/items/devices and sale items. For electronic products/items/devices except sales items, you have 3 days to drop us an email at [email protected] and 30 days to return the electronic products/items/devices from the date it was received. For more information on our return and exchange policy, please click here.
6.) THERE IS SOMETHING WRONG WITH MY ORDER.
Fear not! The Mr Life Changer awesome team members are here to help. Simply drop us an email at [email protected] with your order no. and we’ll sort it out as soon as possible. Or you may drop us a message over Facebook too!
7.) HOW DO I TRACK MY ORDER?
Please track your order over here. Shipping details could take a day or two to be reflected.
8.) IS MR LIFE CHANGER WEBSITE SECURE?
You bet we are! At MrLifeChanger.com, we use the latest security measures to protect your details right from the landing page.
256-bit SSL software is used to encrypt your credit or debit card information when you place an order with us. This is the same level of encryption used by large banks to keep your information secure.
All pages on MrLifeChanger.com, including our checkout and payment pages, are secured. Secured web pages begin with “https://” and depending on the web browser you’re using, a padlock symbol in URL field, or a key symbol in the bottom right-hand status bar will be shown.
9.) WHAT IS THIS CVV THAT YOU REQUIRE AT PAYMENT?
For your safety and security, your card’s verification number (CVV) is required to process your payment. CVV is a 3-digit number printed on the back of your card, it appears after and to the right of your card number.
All payments are processed by the world’s most popular and online secure payment methods (Visa, Mastercard, Amex, Discover, JCB etc) . We do not store sensitive credit card details at MrLifeChanger.com.
10.) PLEASE HELP! I’VE BEEN INFORMED TO PAY DUTIES AND TAXES ON MY ORDER.
We do not collect VAT/GST, administrative fees, duties and/or taxes on your order and cannot predict what your particular charges may be. These additional charges, if applicable, are levied when the delivery reaches the specified destination. The recipient is responsible for these charges. Please contact your local customs office for more information.
We also do not issue any refunds for customs fees, duties, taxes, shipping, or the cost of your order should you refuse to pay the customs fees and/or duties for parcel release.
For more information on our shipping policy, please click here.
Tax not included and collected locally if applicable was clearly indicated at multiple points on cart page, checkout page and again in order confirmation email.
11.) HOW TO SEARCH FOR PRODUCTS?
Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.
12.) WHAT IS BUYER PROTECTION?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
- The item you received that was assured to be genuine was fake.